Philosophy

Our philosophy is to find the best people for the job – people that show passion in the work they do. We have chosen the best brands and components in the industry.   We have given our team the appropriate training to deliver the best service outcomes and streamlined the way we do business to deliver the best service to every one of our customers. We are an open and proactive company utilising and valuing the feedback we receive. North Star work hard to deliver the level of service and ethical dealings that our customers have come to expect from us.

North Star Security have been providing the products and services outlined in this tender for over 23 years. With our flexible attitude and ability to adapt to specific client requirements, we have an excellent service reputation in the Security Electronics Industry and take great pride in our standard of work and ongoing successful relationships with our clients.

At North Star Security our focus is on service and maintenance and forming a long-term relationship with each client. Our pursuit of outstanding customer services and quality standards lay the foundation for every project we work on. We pride ourselves on our integrity, standards, and ethics in our services to our clients. Our growth strategy is to provide an excellent client experience in all layers of our service, from engagement to fulfilment, and maintain long-term loyal partners in the process. We define competency as possessing the knowledge, skills and attitude to perform the tasks with excellence.

We provide ongoing training and development programs to every member of our team to ensure that our clients have the benefit of experienced, highly skilled staff. We believe that it is important to keep our technical staff engaged, relevant and knowledgeable as their success and dedication is tied to our future success. All staff members are licenced, trained and competent in the systems and solutions we provide our clients. Staff members are encouraged to enhance their qualifications as we actively organise and pay for any training that relevant staff require. Through this practice, we have found that the benefits of having highly skilled employees greatly outweighs the cost of training.